Frequently Asked Questions about Bulk SMS:
1. What
is bulk sms or bulk messaging?
Bulk Messaging is the delivery of large numbers of SMS messages to
mobile handsets. It is used by various enterprises for a variety
of purposes including mobile marketing and important
notifications. Bulk SMS is commonly used for service renewal
reminders, offers & discounts, event reminders, festival wishes,
and important alerts, etc. See Applications for
more information.
2. How
many messages can I send at a time?
You can send 1, 1000, 100000, or any number of messages at a time.
3. Can I
send national sms?
You can send both local and national sms (within India). There are
no additional charges for national sms.
4. What
is the maximum text length allowed?
The message length allowed for 1 credit message is 160 characters.
If the text length exceeds 160 characters then the message
consumes 2 or more credits. The character length for 2 messages is
306, for 3 messages is 459, for 4 messages is 612, and for 5
messages is 724.
5. What
are sms credits?
SMS credits are the currency you need to purchase to send
messages. A message with 160 characters consumes 1 credit. It
consumes more than 1 credit if message length is more than 160
characters.
6. How
do I check my sms credit balance?
Credit balance can be seen from your control panel after you login
to your account.
7. How
messages deliver if the same consumes more than 1 credit?
It delivers as a single SMS irrespective of credit count.
8. Do my
business/organization need bulk sms service?
Many hundreds of industries and enterprises are benefiting from
Bulk SMS. Visit Applications page
for details.
9. Do I
need to install software to send messages?
PushtiBulkSMS provides online interface and Excel Plugin. A
computer/laptop/smart phone with internet connection is necessary
to send messages. Software installation is not required if you use
online interface to send messages. Excel Plugin installation is
required if you want to use Excel to send messages.
10. How
do I send messages?
Login to the account, compose a message, enter/upload mobile
numbers, and click on Send button to start delivering messages.
You will receive a secured account with the login URL, username,
and password when you order a
bulk sms package or request a FREE
Demo Account from PushtiBulkSMS.
11. Do
PushtiBulkSMS adds any text in our message?
PushtiBulkSMS doesn’t add any text in your message.
12. What
are the features of your bulk sms packages?
Visit Features page
for details.
13. Is
it possible to test the service of PushtiBulkSMS before
purchasing?
Yes. Please register for a FREE
Demo Account. One of the PushtiBulkSMS officers helps you with
the demo account. PushtiBulkSMS offers fully functional demo
account.
14. How
do I manage my contacts?
You can create and manage groups for contacts management.
15. Can
I schedule messages for later date and time?
Yes.
16. What
is a Sender ID?
The recipients receive messages with a title (or Header) and
content. The title looks like LM-060000 or LM-DEMOAC. This is
called as Sender ID.
17. Can
I choose my Sender ID?
You can select your company name or brand name (6 characters) like
TD-CHUKKI as your sender id in case of transactional messages. In
case of promotional messages you cannot choose your id and
messages deliver with the id similar to LM-060000.
18. Is
it possible to integrate bulk sms into our software?
Yes. We provide HTTP APIs which can be used in your
application/software.
19. How
do I confirm the message delivery?
You can view and download detailed message delivery reports from
your control panel.
20. How
much time does it take to deliver a message?
Messages start delivering immediately after you click on Send or
Submit button.
21. What
is the validity of my account?
Every account comes with 1 year validity.
22. What
is a DND registered number?
DND (Do Not Disturb) registered numbers are those numbers
registered under NCPR (National Customer Preference Register) not
to receive any commercial call or message.
23. Do
messages deliver to DND (Do Not Disturb) numbers?
It depends on the intended purpose of use. Visit Order
Now page for details.
24. Do
PushtiBulkSMS allows sending commercial call or messages to DND
registered numbers?
No. As per the TRAI regulations, commercial calls, or messages
deliver to only Non-DND numbers.
25. What are the differences between promotional and transactional messages?
| Promotional Messages | Transactional Messages | |
| Send promotional/informative messages to known/unknown contacts | Send only informative messages to known contacts like employees, customers, members, etc. | |
| Messages deliver instantly | Messages deliver instantly | |
| As per the TRAI regulations message delivery time is 9 am to 9 pm | Message deliver 24 hours a day and 7 days a week | |
| Messages deliver with the 6 digit numerical sender id | Messages deliver with the 6 letter sender id (For Example: MD-DEMOAC) | |
| Messages deliver on all non-DND numbers (non NCPR numbers). Credits not deducted for DND numbers | Messages deliver on all numbers including DND numbers | |
| No control over the sender id | Option to get multiple sender ids in one account |
26. How
to get 6 letter alphabetical sender id for promotional messages?
You can avail the same through transaction Non-DND account.
27.
Which file formats are supported to upload numbers to send Bulk
SMS?
Upload a .txt (Notepad), .xls (MS Excel), or .csv (Character
Separated Values) file.
28. What
is the difference between .xls and .csv file?
XLS files consume more memory size compared to CSV files when data
entered one below one in a single column. Due to their small
memory size CSV files can be uploaded and downloaded much faster
than XLS files.
XLS is an MS Excel workbook binary file, which holds information about all the worksheets in a workbook. CSV files hold plain text as a series of values (cells) separated by commas (,) in a series of lines (rows).
XLS files can only read by applications that have been especially written to read their format, and can only be written in the same way. CSV file can be opened in a text editor.
29. Can
I send non-English (Unicode/Indian Language) message?
Yes. Hindi, Kannada, Telugu, Tamil, Gujrathi, Marathi, Malayalam,
Oriya, Punjabi, Urdu, Sanskrit, and Bengali messages deliver
through PushtiBulkSMS messaging platform. Every message consumes
70 characters/credit in unicode messaging.
30. What
happens on recharge?
When you recharge (buy credits for the existing account) the newly
bought credits will be added to the balance credits along with one
year validity.
31. What
is an Order Form?
Order Form is a document provided by PushtiBulkSMS during purchase
where customer sends it back duly filled. The customer has to
provide the details like Name, Address, Contact Number, Package,
and Payment Transaction Details required for invoice generation
and account activation.
32. How
much discount does PushtiBulkSMS offers on package prices?
PushtiBulkSMS offers excellent services at best prices. The prices
include service tax, one year validity, online, email, and phone
support.
33. Are
there any hidden charges?
PushtiBulkSMS packages don’t have any hidden fees. Transaction
charges apply on few payment modes (Bank charges in case of cash
deposit and transaction fees in case of credit/debit card
payment).
34. How
PushtiBulkSMS comes to know about the depositor of the amount?
PushtiBulkSMS always expects the respective payment transaction
document’s soft copy from the amount depositor along with the
order form. Respective documents include scanned copy of challen,
fund transfer successful transaction id, cheque number,
credit/debit card transaction number, etc.
35. I am
in Delhi. Do you provide your services in Delhi?
Yes. We serve clients from all parts of India.
36. What
is PushtiBulkSMS working hours?
9 am to 7 pm on all business days.
37. What
are the credentials of PushtiBulkSMS?
PushtiBulkSMS is owned by aCUBE Technologies based in Bangalore,
India. PushtiBulkSMS is providing messaging services from 2009 and
has a strong 2,000+ loyal customers all over India as on 2014.
aCUBE Technologies is a registered firm as per state and central
government norms. aCUBE issues taxed invoices on all purchases.
38. Do
PushtiBulkSMS send any sales executives to customer’s office?
The complete process including demo account, account activation,
pre-sales & after-sales support, business proposal, and invoice
happens over online, email, and phone. The message sending process
is much similar to sending a message from your mobile phone.
39. How
do you support your customers?
We provide support via phone, email, and remote screen sharing (if
necessary).
40. How
much does it cost per sms?
It depends on the package and volume you choose. Visit Order
Now page for details.
41. How
do I buy bulk sms packs from PushtiBulkSMS?
Contact PushtiBulkSMS or request a FREE
Bulk SMS Demo Account. One of the officers will get back to
you with the ordering information.
42. How
do I pay for the packages?
Visit Order
Now page for payment options.
43. Can
I partner with PushtiBulkSMS?
Yes. You can resell our sms solutions.
43. What
other services do you offer?
Visit Relevant
Services page for details.
